Access Financials Help Centre

Error Messages

Help with any error messages you may have

41 articles

Error - '25000 rows or less is recommended for Offline Data' in InXL

Error - 'A logon or configuration error occurred whilst connecting to the registration database'

Error - 'Access Office Integration has fired an exception'

Error - 'Access Office Integration requires updated logon details'

Error - 'addAdministratorPage failed' and 'Root Element is missing' when opening AOI Administrator

Error - 'AOI is only registered for n users'

Error - 'An error has occurred attempting to connect to the database'

Error - 'An error has occurred attempting to connect to the database... specified DSN contains architecture mismatch...'

Error - 'An error occurred whilst retrieving analytical data. A transport -level error has occurred when receiving results from the server (provider: Session Provider, error: 19 - Physical connection not usable)'

Error - 'Cost centre Code X for Project Y is not active' when uploading journal

Error - 'Error (Error (Exception from HRESULT: 0x800A03EC'

Error - 'Failed to convert parameter value from a String to a Int32' when uploading Budgets

Error - 'has no valid datasets' when click on Get Data

Error - 'Inner Exception ......' when opening outlook since a windows update

Error - 'Invalid column name CAST(STK_DO_NOT_USE AS bit)'

Error - 'Login failed for user xxxx'

Error - 'Microsoft Excel is waiting for another application to complete an OLE action.'

Error – ‘No valid registration details exists’

Error - 'Object reference not set to an instance of an object'

Error - 'Purchase Analysis code XXX does not exist Transaction count after EXECUTE'

Error - 'Specified cast is not valid... ' when validating or processing upload journal

Error - 'String or binary data would be truncated' when validating or uploading a journal

Error - 'The cell or chart you're trying to change is on a protected sheet...'

Error - 'The file format and extension of 'Access Office Integration Excel Functions.xll' don't match'

Error - 'The following error occured whilst validating the connection. There was no endpoint listening at https://aoilive.accessacloud.com/510/RegistrationService that could accept the message'

Error – ‘The PivotTable field name is not valid’

Error - 'The registration details do not match the details in the registration database...'

Error - 'The SQL server Objects required by Access Office Integration do not exist within the database'

Error - 'The supplied user credentials are not valid'

Error - 'The underlying connection was closed: The connection was closed unexpectedly...' when INXL is trying to load transactions enquiry data

Error - 'The user with email xx does not have permission to access the xx database'

Error - 'Unable to connect to registration database. No registration information exists for user reference...' when opening Excel

Error - 'Unable to connect to the registration database. The content type text/html of the response message does not match the...'

Error - 'Unable to retrieve security modules access for the database xxx.' when launching Excel

Error - 'Unexpected error (Exception from HRESULT: 0x800401A8) during workbook upgrade activity' on Journal Upload template

Error - 'Unhandled exception has occurred in a component in your application... Index was outside the bounds of the array.'

Error - 'User MSTR cannot post transactions to period n as this is a restricted period' or 'User MSTR has not got future period posting enabled and therefore cannot post transactions'

Error - 'User 'X' cannot post transactions to period XXX as this is a restricted period'

Error - 'User xx is not permitted to Insert Journal transactions'

Error - 'You do not have security profile access to update the data in this template.' when uploading data

Error - '...we couldn't find ... Access Office Integration Excel Functions.xll...' when opening Excel