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Error - 'Unable to retrieve security modules access for the database xxx.' when launching Excel

Updated over 3 months ago

This is a known bug with AOI version 5.16.6, which unfortunately we do not currently have a fix for. However, this should be addressed when a newer version of AOI is released.
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This error occurs when there are no data connections in AOI administrator for either Dimensions, Access Financials, or Access Supply Chain.

Fix / Workaround Solution

You need at least one valid data connection in AOI Administrator for either of the above products. If you have either of these products then please create a data connection to resolve the error. To do this:

  1. Open AOI Administrator

  2. Click Data Connections

  3. Create a new data connection for the appropriate product mentioned above which you have.

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