Troubleshooting
Common Issues and FAQ's
35 articles
- Access tab not showing in Microsoft Excel
- Access INXL tab not showing in Microsoft Excel
- Purchase Order (POP) Update Templates
- Check add-in is enabled or disabled and check Trust Center settings
- Check your licence has expired or used up its licence count
- Check your load behavior is set to three
- COM Addin will not stay enabled and keeps disappearing when Excel is launched
- Connections for journal upload templates is greyed out
- Custom journal templates
- Data Connection Type list is greyed out
- Database is not showing in AOI administrator
- Access Office Integration registration has expired
- Forecast Nominal revision has updated actual budget figures
- Reversing and recurring journals explained
- Extract end of year reports from the Assets module using AOI
- INXL column definitions
- INXL Get Budget showing different figures and not matching the system budgets
- INXL Get Data is not pulling the updated Major Heading Category Code
- INXL Nominal attribute columns are missing
- INXL tab is showing in Excel but all options are greyed out
- Office 365 compatibility with AOI and INXL
- Issues with decimal places in journal upload validation and posting from the batch to the ledger
- Journal Uploader section missing in Access tab in Excel
- Outlook Today
- Re-enable the AOI add-in for Excel
- New AOI licence prompting a Standalone Journal Template upgrade
- Refresh the AppData
- Refresh, Update and Edit buttons are all greyed out on the Access tab
- Remove a user who is no longer needed
- Report, template or workbook performance issues
- Re-enable the Excel option in AOI Administrator
- Transfer existing templates from one machine to another
- Upload the Suppliers from one database onto a new database in bulk
- Validate and process buttons are greyed out in the journal upload template
- View your version