Troubleshooting
Common Issues and FAQ's
35 articles
Access tab not showing in Microsoft Excel
Access INXL tab not showing in Microsoft Excel
Are there any Purchase Order (POP) Update Templates like there are for Sales Orders?
Check add-in is enabled or disabled and check Trust Center settings
Check your licence has expired or used up its licence count
Check your load behavior is set to three
COM Addin will not stay enabled and keeps disappearing when Excel is launched
Connections for jounal upload templates is greyed out
Custom journal templates
Data Connection Type list is greyed out
Database is not showing in AOI administrator
Displaying a message saying Access Office Integration registration has expired
Forecast Nominal revision has updated actual budget figures
How do Reversing or Recurring journals work?
Is there a way to extract end of year reports from the Assets module using AOI?
INXL column definitions
INXL Get Budget showing different figures and not matching the system budgets
INXL Get Data is not pulling the updated Major Heading Category Code
INXL Nominal attribute columns are missing
INXL tab is showing in Excel but all options are greyed out
Is Office 365 compatible with AOI/INXL?
Issues with decimal places in journal upload validation and posting from the batch to the ledger.
Journal Uploader section missing in Access tab in Excel
Outlook Today
Re-enable the AOI add in for Excel
Received new AOI licence and its now wanting to upgrade my Standalone Journal Template?
Refresh the Appdata
Refresh, Update and Edit buttons are all greyed out on the Access tab
Remove a user who is no longer needed
Report, template or workbook performance issues
Re-enable the Excel option in AOI Administrator
Transfer existing templates from one machine to another
Upload the Suppliers from one database onto a new database in bulk
Validate and process buttons are greyed out in the journal upload template
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