A Financials user that has been deactivated in Access Evo will not show in the system and so in the first instance check whether there are any deactivated users in Access Evo with this name that may be causing the problem.
A Financials user that has been deactivated in Access Evo will not show in the system and so in the first instance check whether there are any deactivated users in Access Evo with this name that may be causing the problem.