A Financials user that has been deactivated in Access Evo will not show in the system and so in the first instance please check that there are no users of this status that may be causing the problem.
If there are no other users in Access Evo of that name, and you would like an update on the progress of this development issue: our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Financials.
Error - 'User Name has already been used by an existing user record' on editing a user record
Updated over a month ago