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Error: 'The application has encountered an unknown error'

Updated over 2 months ago

If you are using a saved search within Access Financials, then this issue can be caused by a recent update to the screen.
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To correct this, please remove the saved search and re-create it. This may clear the error.
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Please clear all of your browser cache/cookie settings, and then close/reopen the web browser to log back into Access Financials, which should resolve the issue.
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In order to save you time from having to keep typing it in each time you could put it in a spreadsheet and use the import grid instead by copying and pasting form the spreadsheet into the import grid (Debtors, Utilities, Imports, Sales Transactions Grid).
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If the above is unsuccessful try the below:

  • Close the Financials tab, and reopen it from the nine dot menu

  • Close the Financials tab, log out of Workspace, and then log back in a new browser tab.


If none of the above works, then there may be a background data issue. Please raise a new case online and provide as much detail as possible such as by using the Filter options to restrict the search by specific criteria as below.

  • Type - does it affect only Journals?

  • Year/Period - is it a specific year or period?

  • Account Code or Nominal Code - does it affect one or more individual accounts?

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