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Error - 'The application has encountered an unknown error'

If you are using a saved search within Access Financials, then this issue can be caused by a recent update to the screen.

To correct this, remove the saved search and re-create it. This may clear the error.

Clear all browser cache and cookie settings, and then close/reopen the web browser to log back into Access Financials, which should resolve the issue.

To save time, copy and paste from a spreadsheet into the import grid (Debtors, Utilities, Imports, Sales Transactions Grid).

If the above is unsuccessful try the below:

  • Close the Financials tab, and reopen it from the nine dot menu

  • Close the Financials tab, log out of Workspace, and then log back in a new browser tab.

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