When the email processing fails, you can try resending these emails from the Email Processing screen.
Note: Access to the System module, you need to have the correct security profile permissions. If you cannot see the System module, it means that you have not been granted access.
Access the Email Processing screen
Click System then Email then click Processing.
Note: All emails that you have sent or are in progress are displayed. You can narrow down you search using advanced filters. You can also search on the columns directly by pointing the mouse to the name of the column and click on the icon and choose from the available filter list, then click OK.
Note: Your emails, whether sent, pending, or failed are visible on the Email Processing screen. These emails are retained for 56 days, after which they are cleared. The cleanup process is not time-based. Instead, emails are cleared when new emails are sent, which triggers the system to remove any emails older than 56 days.
Retry sending failed emails
Click System then Email then click Processing.
Note: All emails that you have sent or are in progress are displayed. You can narrow down you search to only show failed state emails using advanced filters. You can also search on the columns directly by pointing the mouse to the name of the column and click on the icon and choose from the available filter list, then click OK.
Select the checkbox in front of the email or emails you want to retry sending.
The Action Panel automatically opens from the right-hand side of the screen.
Select the Retry Lines action card which will try and resend the emails you have selected.