User not receiving email notifications

First, check the Junk or Spam folders as sometimes the emails can appear here, depending on the email settings and policy configurations.
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If the email expected still does not appear, then please liaise with the IT team to ensure and confirm that the firewall is not blocking any emails from '[email protected]', and are allowed to reach the affected user's mailbox
​Note: This email address may also need to be whitelisted
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Following this, if the issue remains our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Financials.