User not receiving email notifications

First, check the Junk or Spam folders as sometimes the emails can appear here, depending on the email settings and policy configurations.
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If the email expected still does not appear, then please liaise with the IT team to ensure and confirm that the firewall is not blocking any emails from '[email protected]', and are allowed to reach the affected user's mailbox
​Note: This email address may also need to be whitelisted
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Following this, if the issue remains Support may need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the user and their email address.