If the missing claims were approved before others in the same group, they may have been downloaded and processed already. Please check the Purchase transaction batch, and the Supplier transaction enquiry screens to ensure that they are not posted, or waiting.
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If they are not visible then please raise a new case online and reference the title of this article. Where possible, also provide details of the missing claims - particularly the claim number which can be found via the History area in Access Expense.
Expense details not all downloaded via Synchronise
Updated over a month ago
