This article takes you through the process of re-creating all user settings. You can follow this process if you're wanting to start again or if you're experiencing issues with AOI.
Re-create all user settings
Click the File Explorer
icon.
At the top, enter %appdata% then on your keyboard, click Enter.
Select AccessAccountingLtd then right-click and select Rename.
Rename the AccessOfficeIntegration folder to AccessOfficeIntegration_OLD.
Click Enter then click AOI Registration and re-register AOI.
If you're unsure of the registration process, check out our Register AOI article.
At the last stage of the registration process, make sure you've populated the Company Name field. If not, you've not completed the registration process correctly and need to re-register until you've populated this field.
Re-register the user
Once you've re-registered AOI, you need to:
Click AOI Registration then select Manage Access Office Integration users.
Click Next then select the user with the issue.
Click Deactivate selected user(s) then click Finish.
Next, you need to create a Data Connection and re-register the user. If you're unsure how to create a Data Connection or re-register a user, check out our data connection article.