You will need to collect the following information to enable our engineers to progress your issue:
Affected nominal code.
The affected period (including the year).
The turnover figure from the nominal account record.
The transaction total taken from the enquiry screen in Dimensions.
Note: If your issue affects more that one financial period or account, please ensure that all of this information is provided for each code and period affected.
To resolve this issue - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Financials.