You will need to collect the following information from Dimensions to enable our engineers to progress your issue:
Affected nominal code.
The affected period (including the year).
The turnover figure from the nominal account record.
The transaction total taken from the enquiry screen in Dimensions.
Note: If your issue affects more that one financial period or account, please ensure that all of this information is provided for each code and period affected.
Once you have this information, please raise a new case online and reference the title of this article