If you see a difference between the figure on your trial balance and the figure provided by the enquiry screen when checking the debit values minus the credit values for the transactions, please make the following checks:
The periods you are comparing should be the same - for example, if you run a trial balance as at period x of the current year, then your transaction enquiry should be set to show all transactions for the given nominal code up to period x of the current year (you may need to use a period range to ensure that you are returning the correct figures).
Check that the account you are checking is not a year end account - remember that year end accounts will have a transfer of monies from your profit and loss accounts during year end and that this will not show as a transaction. If the account is a year end account you will need to also include any figures from your year end into your checks
If you have checked the trial balance against the transactions for the same period and you still see a difference in the values, and have made checks regarding your year end account, please gather the following information from your software:
When did the trial balance figures last match the transactions? Compare your trial balance for each period against the transactions up to the same period, working backwards form the period in which you are currently seeing a difference. This will provide the year end period in which you trial balance last matched your transactions.
Once you have this information, please raise anew case online and reference the title of this article. Please include information as follows:
The affected Nominal Code
The period and year when this last matched
Screenshots showing the comparison between the trial balance figure and the transaction totals, taken from Dimensions