When checking the Trial Balance against transactions:
Check that the periods you are comparing are the same. For example, if you run a trial balance as at period X, your transaction enquiry should show all transactions for the nominal code up to period X.
Check that the account is not a year end account. Year end accounts receive a transfer of balances from P&L accounts during year end, which does not show as a transaction. If it is a year end account, include year end figures in your checks.
If you have checked the trial balance against the transactions for the same period and you still see a difference in the values, and have made checks regarding your year end account, please gather the following information from your software:
When did the trial balance figures last match the transactions? Compare your trial balance for each period against the transactions up to the same period, working backwards form the period in which you are currently seeing a difference. This will provide the year end period in which you trial balance last matched your transactions.
If you have checked the above and still see a difference, gather the following information and contact the support team. If you have trouble reaching us, see Get support in Access Financials:
The affected nominal code.
The period and year when the Trial Balance last matched.
Screenshots comparing the Trial Balance figure and transaction totals.