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Sales Order shows as outstanding, even after being fully invoiced

Updated over 2 months ago

To be considered as completed a Sales Order must have all of it's lines marked as Completed.
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For an Order Line to be marked as Completed please ensure that the total quantity ordered has been Receipted.
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If this has been checked and the order is still showing as outstanding, Support will need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the Sales Orders affected.

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