To be considered as completed a Sales Order must have all of it's lines marked as Completed.
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For an Order Line to be marked as Completed please ensure that the total quantity ordered has been Receipted.
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If this has been checked and the order is still showing as outstanding, Support will need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the Sales Orders affected.
Sales Order shows as outstanding, even after being fully invoiced
Updated over 2 months ago
