Suggested Payments is used to prepare a list of transactions for payment and, if appropriate, to authorise them. This article assumes that the transaction has been checked and confirmed as having an outstanding value.
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There are three areas to check that may be causing an invoice not to appear in the Suggested Payments screen:
The supplier has bank details saved, particularly for a new supplier record. BACS payments require the supplier to have bank details.
The transaction is On Dispute. If this is no longer disputed, it should be marked as such.
Search options can inadvertently exclude items. The payee type may be relevant if paying Subcontractors, and particular attention should be paid to any dates being used to ensure that they are appropriate for the transaction or Supplier terms.
The Includes search is not always visible as it is at the very bottom of the screen. This can be set to include or exclude items based on Approval status or Stage as well as Disputed items or those for suppliers on stop.
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It may be worth clearing all search values, then adding the Supplier code, ensuring that the Payee type is correct. Then add everything to the Includes search box.
