In the first instance, please check that the item(s) expected meet the criteria set in the Suggested Payments Report. These may include:
Has the invoice been approved?
Is the Due Date ahead of today's date?
Is there another, with the same reference, that is confusing the issue?
Is the report limited to only include items from Invoice Register?
Is the Supplier currently on Stop?
To resolve this issue - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Financials.