Confirm the synchronise process has been run — redo it if unsure. If unsuccessful, try the following on one of the affected projects:
Edit the project record and make a minor change - for example a full stop in the description - then save the change.
Repeat the process for the affected cost centres.
Retry the synchronisation process.
If the issue persists, try the following:
Change the project record Status to Completed.
When saving the change, say Yes to the message relating to cost centres.
Click Synchronise for Projects and Cost Centres to Expense.
Return to the project and set it as Active, clicking Yes to the Cost Centres message.
Re-run the Synchronise process.
If this does not refresh the Expense data, contact the support team to investigate. If you have trouble reaching us, see Get support in Access Financials.