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Remittance, invoice or statement emails sent to the wrong email address

Customers and suppliers allow multiple addresses so that invoicing, delivery, statements and remittances can target specific locations or people. Each address can be unique, and different to the main record.

To check which address is used for a document:

  1. Go to Debtors, Customers or Creditors, Suppliers.

  2. Open the Customer or Supplier record and click Addresses from the top ribbon.

  3. Fields denoting the address type can be added to the enquiry pane via the Configure Columns option found under the cog icon in the top right-hand corner — for example Invoice or Default Delivery in Customers or ORD, REM in Suppliers.

    1. The information given for Suppliers is based on legacy screens that now use the full address type name, for example Remittance.

  4. An address may have more than one option selected.

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