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Remittance, Invoice or Statement emails sent different to unexpected email address.

Updated over 2 months ago

Customers and Suppliers allow multiple addresses to allow invoicing, delivery, statements and remittances to target specific locations or people. Each address can be unique, and also different to the main record.
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To check which address is used for a document please follow the below process:

  1. Go to Debtors, Customers or Creditors, Suppliers

  2. Open the Customer/Supplier record and click Addresses from the top ribbon

  3. Fields denoting the address type can be added to the enquiry pane via the Configure Columns option found under the cog icon in the top right hand corner - eg Invoice or Default Delivery in Customers or ORD, REM in Suppliers.

    1. The information given for Suppliers is based on screens due to be phased out in early 2023 and so they may now have the full name (eg Remittance).

  4. An address may have more than one option selected

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