Next Generation - Multi Entity and Sales Order Credit Notes

This article aims to guide you through the rules for sub ledgers when using Multi Entity on a sales order credit note.

If you are interested in creating a sales order credit note without using multi entity, please refer to our Enter a sales order credit note article.

This article will highlight the rules for you when using Multi Entity and will also provide you information about the sales order credit note screen in general.

All sales order credit notes are batched automatically and can be found in the O/S Sales Orders Enquiry or in the Process sales order credit notes screen in the Selling module.

There are two different ways you can get to the credit note screen, direct access from the customer record or accessing from the navigation.

Access credit note directly from a customer record

Click Debtors then click Customers.
Note: All customers are displayed. You can narrow down your search by using the advanced filters. You can also search on the columns directly by pointing the mouse to the name of the column and click on the icon and choose from the available filter list, then click OK.
Select the checkbox next to a customer you wish to work with.
Note: The Action Panel automatically opens from the right-hand-side of the screen.
Select the Add Credit Note card.
Note: The Credit Note screen opens with your selected customer already populated in the Customer field.

Access credit note from the Navigator

Click Debtors then Transactions and then click Credit Note.
The Credit Note screen opens for you to enter your customer and values.

Important rules when using sub ledgers and or Multi Entity

When you use Sub Ledgers or Multi Entity and visit the Sales Credit Notes screen for the first time, the Sub Ledger field is going to default to empty regardless of you having a sub ledger set up for the Sales Ledger or if the user you are logged into Financials with is assigned a default sales sub ledger in their security profile.
Once you have saved a credit note with a particular sub ledger, this sub ledger will be saved against your user as the user preference, so when you open the Sales Credit Notes screen again, the sub ledger field will be prefilled for you with the previously used sub ledger record.
You can change the sub ledger manually and if you have selected a different sub ledger than on the previous credit note, then this newly selected sub ledger will be saved against your user preference.
Your selected sub ledger drives the defaults on the Sales Credit Notes screen and the Categories will be prefiltered based on the sub leger you are working with.
When you use a customer where you have assigned an analysis record that is assigned to a sub ledger but that sub ledger is different to the one you have last used on the credit note, you must change the sub ledger to match the same sub ledger on the analysis record to avoid a validation error.
When you manually type over the default categories tied to the same sub ledger selected on the header, upon clicking Save on the transaction, you will encounter a validation error alerting you that the categories must align with those belonging to the same sub ledger specified on the header.
When a sub ledger is not set up as an Accruals sub ledger, the fields on the Details section related to Accruals are going to be disabled.
- The Accruals fields are only enabled when you select a sub ledger that has been set up with accruals on the company level. Please refer to our Set up Accruals with Multi Entity article.
The project and cost centre that you selected on the Details section for a credit note are filtered based on the sub ledger you have used on the Header section of the credit note making it easier for you to select a record.

Below is an explanation of how to enter your details on the header and details sections of a sales order credit note:

Tabs	Description
Header	You can enter the customer account code. If you're unsure of the code, you can click the drop-down arrow and select Show More which displays several more records and offers you to search the code and name of the customer. Selecting a customer who exceeds their credit limit also results in a prompt appearing. You can type in a customer who's been set to be On Stop as you do, a prompt appears to confirm this action. If your customer is set up as an any currency customer, after leaving the customer field, the currency field is enabled and populated with the default currency the customer has been set up with. You can change the currency either by: Typing in the code. Clicking the drop-down arrow and select from the record list. Clicking Show More. For more information on setting up an any currency customer, follow our article on setting up an any currency customer. When you select a currency that's different to the currency of the database, the Exchange Rate field presents with either the default rate that is assigned to the customer or the most relevant rate from the system which you can update manually. Note: Adding a manual rate only saves against the invoice and not the customer or the exchange rates. The Type field is disabled and defaults to Credit Note. The Status field automatically defaults to the status that has been set up against the your user profile in the Security options of the System module which is Security Profile driven. For information on how to change the default status set on a security profile, please refer to change the default security profile sales order header status article. The Date always defaults to the system date, you can either enter it manually or you can select it from the date picker via the calendar icon. The Required By field is calculated from the default five days for normal and one day for urgent orders which is set up in the Standard Terms and can be changed. Note: You will have to assign the Standard Terms Template to the customer record as this feature is not available on the custom terms templates. The Year and Period fields default to the closest year and period to the current date depending on the system settings. If you have permission to post to restricted periods or have future period posting permission, you're able to post to future periods and past years and periods depending on the start date in your system settings. The Order Number is automatically set to start at 2000 as default, but this can be changed in System Options which is Security Profile driven. The Description field allows you to enter a brief description for easing the locating of the order. The Sub Ledger field, you can manually type in the code or name if you know it, click on the drop-down arrow and select from the list, or find the record by selecting Show More. The Sub Ledger field is only displayed when you have sub ledgers enabled on your database. If you use an any currency customer, you're able to select the Home/Currency Gross option. The option defaults to Home Net. You can set an urgent flag on your credit note by ticking the Urgent checkbox. As default, the urgent days are set up in Standard Terms Template to be 1 while normal days are set to 5. You can change this on the default Standard Terms Template and then assign it to the relevant customer record or records.
Summary	If you have used the Sort Keys on the customer record, then the information is pulled through from the selected customer. You can enter 10 alphanumeric characters in the Batch Reference field which can help you find your credit note in the O/S Sales Orders Enquiry or the Process Credit Notes screen. You can enter 20 alphanumeric characters in the Customer Ref. field.
Addresses	The Return Address pulls through the default delivery address set up on the customer record. You can change this by typing in the field or removing the default value and click on the drop-down to select another delivery address. The Credit Address is populated with the invoice address of the customer and you can change this to select any address from the drop-down list once you have cleared the default value.
Notes	You can add any notes in the Header Note box that relates to the order, and you can also use the date, time and user email address stamp.
Customer	You can find all the information regarding the customer in the supplier tab. You can view the Aged Debt, Account Balance, and Contact details. Clicking the email hyperlink in the Contact Details section, opens your email application with the email populated.
Terms	The Terms tab displays the term details which are relevant to the sales order for the selected customer record. The Price Key defaults to Price Key 1 for a new customer and will pull through what you set for the selected customer. You can add a Delivery Charge value or a Delivery Charge percentage to the order which will only apply to this credit note. The Delivery Method allows you to add in information up to 20 characters related to the delivery method of the order. The Credit Controller pulls through from the selected customer's terms or if one isn't set up, you can select or enter one here. The Due Days and Due Days are populated from the due days and due date set on the selected customer's terms or if there isn't one set up, you can enter one here. The Anticipated Days and Anticipated Date are populated from the anticipated days and anticipated date set on the selected customer's terms or if there isn't one set up, you can enter one here. The Credit Limit set on the customer on the Terms tab is pulled through and cannot be changed. The Minimum Order Value also pulls through from the terms of the selected customer and this can be amended for the order.
Discount	The Settlement Discount fields pull through any values set on the terms for the selected customer and you can change this manually. Changes won't update the terms held against the customer, they just apply to the current credit note.
EU	For EU State customers, the button opens the EC Info window to enter details about the goods and their method of delivery. The VAT Registration number pulls from the customer.
Custom	All Custom fields which are set up for your database group together. These can hold extra information about the transaction you're working with.

Detail

Details

Description

Details section

You can enter individual lines of your credit note here, each credit note can have multiple detail lines.
The Item Type is determined by the default settings in Sales Order Options within the System module which is Security Profile driven. The three different item types are text, stock and price.
- You can choose between text, stock, or price type entry.
  Note: You must enter details when using a text type entry.
The Analysis field populates with the default sales analysis code on a standard chart of accounts while on an advanced chart of accounts, it is populated after you have selected the categories. This determines how this line is to be analysed in both your sales and nominal ledgers.
- If your customer has a default sales analysis code, this analysis code displays on the credit note. If you don't have a default set, the system default pulls through. You can change the code by:
Entering a different code.
Selecting one from the drop-down list.
Selecting Show More.

Note: If your database currency isn't GBP then the relevant currency code displays.

If your customer has a default VAT code, this VAT code displays on their credit note. If you don't have a default set against the customer, then the VAT code on the analysis record is applied, and if there is not VAT assigned to the analysis, the system default VAT code will be pulled through.
- You can change the VAT code by entering a different code, selecting one from the drop-down list, or from the Show More option.
Once you populate the GBP Price or one is pulled through from the stock or price record, the Net and VAT fields, the GBP Gross automatically calculates.
You can enter a line discount to the detail lines.
You can add more details for the credit note in the Detail field.
- Click the Detail field and it displays a four way arrow which you can use to open the Detail screen larger to enter multiple lines.
If you use the Costing module in Access Financials, you can add the project and cost centre. If you have Compulsory Costing set up, you need to enter both the project and cost centre otherwise a validation message appears when saving the credit note.
Clicking the drop-down in the Project Code/Name field, you can select the record you wish to work with, or you can access more records by selecting Show More.
- Clicking + New Project, you can create a new project which automatically populates in the Project field.
- Clicking + New Cost Centre, you can create a new cost centre. The project automatically populates with the previously created project. You can add the code and name then click Save. The Cost Centre Code/Name field pre populates with the newly created record.
If Transaction User Keys are set up on your database and are in the columns on the Details section, you can see these columns as default after the Project and Cost Centre columns. You can find more information on the Transactions user keys at the end of this article.
- Note: The labels for the transaction user keys are customisable so you might see different labels display.
- You can select a value from the drop-down or enter values into all of the Transaction User Key columns. Any manual values you enter only save for this transaction.
When Sales Ledger Accruals is set up in your database, three columns will be displayed called:
- Accrual Period - This field is pre populated with a number of periods that is set up on the Analysis record you are using and you can change this.
- Changing the number of Accrual Periods on a transactions is only valid for the transaction.
- Accrual Nominal - This may be prepopulated with a nominal account if one is set up, and you can change this or add one in.
- Defer Accrual - You can select this if you wish to defer the credit note.
You can add in extra detail lines by clicking + New Record or by tabbing through an existing detail line.
You can also organise your columns the way that best suits your needs by clicking the cog icon then selecting Configure Columns.
- On the Configure Columns screen, you can deselect any columns which are available, and you can add any extra fields by selecting the checkboxes. All compulsory columns you can't remove from the view.
- For more information on configuring columns, follow our article on configure column customisation.
When your credit note entry is completed, click on Save. Your credit note is now added to the O/S Sales Orders Enquiry and the Process Credit Notes Enquiry.

Transaction User Keys

If you're using transaction user keys, these display on the detail line of an invoice.

For more information on setting up transaction user keys, follow our article on transaction user keys.

For information on attaching a transaction user key to a transaction, follow our article on attaching transaction user keys.

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