This usually happens when columns in the grid view have been renamed or reordered after an update, causing the saved column configuration to become out of sync. Reset the column configuration to resolve it:
On the Enquiry window, click the CogWheel and select Configure Columns.
Click Reset.
Click OK.
📌 Note: This resets your column selection and order back to the default.
Reconfigure the columns to your preference again.
Export to Excel.