If you are getting zero line journals in your Cash Book, you will need to untick 'Post Balance to Contra' within Options on the Cash Book Transfer screen.
If you have existing zero lines that you're unable to reconcile, please attach the header numbers in a spreadsheet and contact support. Any Issues with contacting us, please see the following Get support in Access Financials.
Cashbook Reconciliation shows additional zero lines
Updated over a month ago