Skip to main content

Unable to build new Chart of Accounts as Build button is disabled

Updated over 2 months ago

Please make sure the user is setup as an administrator with permission to create and edit nominal accounts.
​
This is commonly caused by the Chart of accounts having been not fully built, if for example your account have Two Layers, then both layers need (second layer would need at least one entry ) to be complete before the Chart can be Built. Look out for Grey Warning Triangles, if need be remove the unfinished entries and then build.
​
If the BUILD option is still disabled or greyed out, will need to run a script on the database. Therefore please raise a new case online and reference the title of this article and please include details of the user trying to build a new Chart of Accounts.

Did this answer your question?