The problem may be that an Auto Bank Reconciliation process has Matched the transaction amount to a entry from the Statement of a similar amount.
This can be checked in the Bank Reconciliation Statements section of Access Financials:
Click Financials, Cash Book
Select the Nominal Bank Account.
Click Bank Rec, View Statements
Select the desired Bank Statement.
On the Reconciled Statement Transactions section look for a entry matching the value of the Nominal Transaction you are expecting to see on the Cashbook Transactions side for Manual Matching for
Once located click the three-dot menu, View Reconciled Transactions. This shows the Cashbook Transaction(s) which have been matched against the Statement Entry.
Click Undo to Undo the match.
Now match the Cashbook Transaction against your desired Statement Entry
If however you see an error when clicking Undo on the View Reconciled Transactions then you may require additional support. Therefore please raise a new case online and reference the title of this article and please include the following with your case:
Details of the Nominal Ledger Transaction(s), such as Transaction Amount, Date, Origin (Sales or Purchase Ledger)
Bank Account Nominal Code
Bank Statement Reference