The support team will need to investigate and may need to update or create the relevant BACS format. Contact the support team and include your Financials instance name and, where possible, a screenshot of your BACS Export format setup. If you have trouble reaching us, see Get support in Access Financials.
To find the BACS Export setup in Financials:
📌 Note: You may require certain security permissions to view this in Financials.
Click System, then click Options, then click Purchase Ledger Options.
Scroll to the bottom and all of the available BACS Formats will appear under the Remittances section. The ones which are enabled are ticked.