To resolve this issue Support will need to check run some configuration files. Therefore please raise a new case online and reference the title of this article and please also include details of the Financials Instance you are experiencing the problem in and where possible a screenshot of the BACS Export format setup within Financials.
To locate the BACS Export setup window in Financials follow the steps below:
Note: You may require certain security permissions to view this within Financials
Click System, Options, Purchase Ledger Options
Scroll to the bottom and all of the available BACS Formats will appear under the Remittances section. The ones which are enabled are ticked.