Update existing customers
Update the customer record to activate for direct debit collections. To do this:
Click Customers then click Edit.
Click Settings then complete fields in Bank and Direct Debit where applicable.
Click Save.
For automated direct debit instruction service (AUDDIS) the minimum fields are:
Sort Code
Account Number
Account Name
BACS Reference
Apply the appropriate status for the customer, for AUDDIS types, the new AUDDIS instruction has an export file generated to send to the direct debit provider to set up a new direct debit agreement.
For single euro payments area (SEPA) the minimum fields are:
IBAN Number
Mandate ID
Date of Signature
Customer import
If customer records are being migrated to Access Financials the existing direct debit data fields can be included by editing the import grid columns. To do this:
Click Debtors then click Utilities.
Click Imports then click Customers.
Note: The columns for direct debit are not there as standard and have to be added. To do this:Click Columns then Columns.
Scroll down and select the relevant fields then click OK.