Resolving the 'PIR Integration Error' in Financials
The 'PIR Integration Error' may occur when attempting to select an approver in the Update Invoices screen of Financials. This guide provides step-by-step instructions to troubleshoot and resolve the issue.
Step-by-Step Troubleshooting Guide
Close Financials Tabs: - Close all open Financials tabs or windows in your web browser.
Clear Browser Cache and Cookies: - Open your browser settings. - Navigate to the option for clearing browsing data. - Select the "All time" range to clear the entire history. - Ensure both "Cache" and "Cookies" are selected, then proceed to clear them.
Reopen Financials: - Restart your browser and log back into Financials. - Attempt to select the approver again.
Additional Steps if the Error Persists
Note Error Details: - Record any additional error messages or details beyond "PIR Integration Error." - Identify if the issue occurs only on specific invoices or screens.
Contact Support: - If the issue remains unresolved after following these steps, contact Financials support with the recorded error details for further assistance.
By following these steps, most users can resolve the 'PIR Integration Error' and continue with their tasks. If the problem persists, providing detailed information to support will help expedite the resolution process.