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Reset two-factor authentication (2FA) for a locked-out user

What to do when a user cannot log into Access Financials because two-factor authentication is blocking access, including how to request a 2FA reset via support.

Two-step verification (also called two-factor authentication, or 2FA) may be required when logging into Access. If a user is unable to complete the verification step and is locked out of their account, follow the steps below.

Process

  • If you don't have access to the Disable for someone else option, then you need to follow a process in order for Access to perform the removal of 2FA from the Identity user.

    • Employee Name.

    • Employee Email Address (as it appears in Access Evo).

    • The reason(s) for the request.

    Note: Please ensure you carefully read and confirm the: I agree section in question 10.

    Note: The products Vincere, Adam, Handisoft, and PeopleHR each have their own dedicated form. For these, please contact the respective product support team to access the correct form.
    The form referenced in this article applies only to all other products.

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