To resolve this:
in Invoice Register, Update Invoices.
Locate the transaction
On the invoice Popover menu, click Change Approver.
Select any approver from the selection - including the current one.
This will allow you to un-match from an order if required
The invoice can then be deleted from the invoice register, in the Popover menu, click Delete Entry.
However, if the transaction has been rejected in FinOps without being un-matched from the order first, it may not be possible to change the approver, or delete the invoice. In some instances the steps below work in most instances:
After Rejecting an invoice in FinOps, go back to Update Invoices in Financials -> Invoice Register, find the invoice:
Amend Entry and Save without changing anything.
Match to PO should become available.
Unmatch, Save.
Delete invoice.
For further assistance please raise a new case online and reference the title of this article.